ŽNIDER’s d.o.o. protects all acquired passenger data in accordance with the Personal Data Protection Act, other legal provisions and Regulation (EU) 2016/679 of the European Parliament GDPR (General Data Protection Regulation).
1. PURPOSE AND OBJECTIVE OF THE POLICY:
Protecting your privacy and personal data is a crucial area, and we pay significant attention to it in the execution of our activities. We strive for careful handling of personal data, respecting privacy, and giving exceptional attention to data protection. To effectively safeguard your data against accidental or intentional misuse, loss, and destruction, we deny unauthorized access to them by third parties. We utilize technical and organizational security measures, continually upgrading them in line with technological developments and legal changes.
2. TYPES OF PERSONAL DATA:
Personal data are pieces of information that can be used to identify you. Examples include your name, address, postal code, date of birth, gender, phone number, or email address. When necessary for service execution, we also collect passport data (identification number, citizenship, expiration date, issuing country). Information not directly linked to your actual identity, such as favourite websites or the number of website users, does not fall into this category.
What is Data Anonymization? With each access to our online content general information is automatically stored (e.g., number of visitors, duration of visits to specific pages, etc.). This data is not personal and is processed in anonymized form, exclusively for statistical purposes and optimization of our online offers.
3. PURPOSE OF COLLECTING AND PROCESSING PERSONAL DATA
Personal data is collected and processed to perform services in accordance with the registration of Žnider´s d.o.o company. The extent of data collection and processing depends on the specific activity of the company.
3.1 Travel Agency Activity (Žnider´s Travel Agency)
Žnider´s d.o.o. (Žnider´s Travel Agency) collects and processes personal data based on legal grounds, depending on the purpose for which the data were obtained. We use them for the following purposes:
3.1.1 Legal Basis
• To conclude a contract with individuals for the smooth execution of travel services
• To resolve disputes or complaints
• For credit card payment verification for accounting purposes
• For customer communication to improve our services
• For statistical analysis purposes
• For customs controls and obtaining entry permits to other countries
• For processing for identification, error prevention, and fraud prevention
3.1.2 Guest’s Personal Consent
In certain cases, Žnider´s d.o.o. obtains and processes personal data based on the individual’s personal consent (agreement) for purposes such as:
• For direct marketing of company products
• For informing individuals about special promotional offers
• For informing about contests
• For participation in surveys
Giving personal consent is entirely voluntary and not a condition for contract conclusion. In these cases, processing occurs within the scope of the stated purpose and agreed-upon communication methods, until revoked.
3.1.3 Disclosure of Personal Data
For the purposes mentioned above, we may disclose your data to the following third parties:
• izvajalcem turističnih storitev, kot so hotelirji, organizatorji potovanj, ponudniki rent a car storitev, prevoznikom, vodnikom in ostalim tretjim osebam, ki so nujno potrebni za izvedbo vašega potovanja
• rezervacijskim sistemom GDS (Global Distribution System), preko katerih rezerviramo turistične storitve (letalske prevoze, hotele, rent a car stotitve, transferje, izlete, ….)
• zavarovalnicam – ponudnicam turističnih zavarovanj bodisi za odpoved potovanja, nezgodno zavarovanje ali zdravstveno zavarovanje z asistenco (Coris, Europäische …)
• konzularnim predstavništvom, in carinskim organom za urejanje vstopnih dovoljenj
• organom kazenskega pregona in davčnim organom na osnovi njihove pisne zahteve
• pravosodnim organom in pravnim sodelavcem pri uveljavljanju naših zakonskih pravic v zvezi s pogodbo z vami
Turistična Agencija ponuja turistične storitve po vsem svetu, zaradi česar je za izvedbo pogodbe o potovanju občasno potrebno osebne podatke posredovati tretjim osebam, ki so izven Evropskega gospodarskega prostora (EGP), kjer zaščita osebnih podatkov ni tako visoka kot v EGP. Zato od vseh ponudnikov storitev zahtevamo, da podatke obdelajo varno in v skladu z zakonodajo o varstvu podatkov Republike Slovenije in EU.
3.2 Dejavnost hotelirstva (Hotel Mangart Bovec)
Žnider´s d.o.o. (Hotel Mangart Bovec) osebne podatke zbira in obdeluje na podlagi pravne podlage. Pravna podlaga je odvisna od namena, v skladu s katerim smo podatke pridobili. Uporabljamo jih za sledeče namene:
3.2.1 Zakonski pravni temelj
• Za sklenitev pogodbe s posameznikom za nemoteno izvedbo namestitvenih in gostinskih storitev
• za potrebe komunikacije povezane z morebitnimi spremembami rezervacij
• za preverjanja plačil s kreditnimi karticami za potrebe računovodstva
• za reševanje sporov oziroma reklamacij
• za komuniciranje s strankami za potrebe izboljšanja naših storitev
• Za potrebe statističnih analiz
• za obdelavo z namenom identifikacije, preprečevanja napak in goljufi
3.2.2 Osebna privolitev gosta
Žnider´s d.o.o. v določenih primerih pridobiva in obdeluje osebne podatke na osnovi osebne privolitve (soglasja) posameznika za namene:
• za namene neposrednega trženja produktov družbe
• za obveščanje posameznikov o posebnih akcijskih ponudbah
• za obveščanje o nagradnih igrah
• za sodelovanje v anketah
Podaja osebne privolitve je popolnoma prostovoljna in ni pogoj za sklenitev pogodbe. V teh primerih obdelava poteka v okviru z izjavo danega namena in dogovorjenih načinih obveščanja, vse do preklica.
3.2.3 Disclosure of Personal Data
For the purposes mentioned above, we may disclose your data to the following third parties:
• Law enforcement and tax authorities based on their written requests
• Judicial authorities and legal associates in asserting our legal rights regarding the contract with you
3.3 Pawnbroking Activity (Žnider´s Pawnshop)
Žnider´s d.o.o. collects and processes personal data based on legal grounds, depending on the purpose for which the data were obtained. We use them for the following purposes:
3.3.1 Legal Basis
• To conclude a contract with individuals
• For communication related to potential changes
• For payment verification for accounting purposes
• To resolve disputes
• For customer communication to improve our services
• For statistical analysis purposes
• For processing for identification, error prevention, and fraud prevention
• For data processing based on the Prevention of Money Laundering Act
3.3.2 Guest’s Personal Consent
In certain cases, Žnider´s d.o.o. obtains and processes personal data based on the individual’s personal consent (agreement) for purposes such as:
• For direct marketing of company products
• For informing individuals about special promotional offers
• For informing about contests
• For participation in surveys
Giving personal consent is entirely voluntary and not a condition for contract conclusion. In these cases, processing occurs within the scope of the stated purpose and agreed-upon communication methods, until revoked.
Disclosure of Personal Data
For the purposes mentioned above, we may disclose your data to the following third parties:
• Law enforcement and tax authorities based on their written requests
• Judicial authorities and legal associates in asserting our legal rights regarding the contract with you
4. PERSONAL DATA PROTECTION:
To protect your personal data, we employ strict security procedures to safeguard them from accidental loss, destruction, or misuse. The physical locations containing personal data carriers, hardware, and software are protected by organizational and technical measures that prevent unauthorized access to the data. The premises are locked, and personal data lists on devices are password-protected.
5. INDIVIDUAL RIGHTS REGARDING PERSONAL DATA PROTECTION:
Based on Regulation (EU) 2016/679 of the European Parliament (GDPR), individuals have the following rights in certain circumstances:
The right to information about whether we have personal data about you and, if so, which data and why we store or use them.
The right to access your personal data, allowing you to receive a copy of the personal data we have about you and verify whether we are processing them lawfully.
The right to request corrections to your personal data, enabling you to correct incomplete or inaccurate data.
The right to request the deletion of your personal data when there is no further reason for processing or when you assert your right to object to further processing.
The right to object to further processing of personal data, where we rely on legitimate interest (including the legitimate interest of a third party), if there are reasons related to your specific situation. Regardless of the previous sentence, you have the right to object at any time if we process your personal data for direct marketing purposes.
The right to request a limitation on the processing of your personal data, allowing you to interrupt the processing of your personal data, for example, if you want us to verify their accuracy or check the reasons for their further processing.
The right to withdraw consent that you have given for the collection, processing, and transfer of your personal data for a specific purpose. Upon receiving notice that you have withdrawn your consent, we will cease processing your personal data for the purposes you originally accepted unless we have another legitimate legal basis for doing so lawfully.
To exercise any of the above rights, you can send a request by email to zasebnost@zniders.com or by regular mail to the address Žnider´s d.o.o., Ulica Vita Kraigherja 5, 2000 Maribor.
6. ŽNIDER´S d.o.o. COMPANY WEBSITES
Žnider´s d.o.o. has the following registered websites:
– www.zniders.com
– www.zniders-turizem.com
– www.hotel-mangart.com
6.1 Cookies and Tracking:
The websites use cookies to enhance the user experience for visitors. A cookie is a small text file that the web server stores on your computer’s disk. Its main purpose is to store your settings and other data so that you don’t have to enter them again on your next visit to our websites. Cookies cannot run programs or infect your computer with a virus. They do not provide us with any access to your system or personal data. If you do not want to receive cookies, you can disable this option in your browser. However, if you disable the installation of cookies, you may not be able to access certain parts of the website or use all of its features. The use of cookies is essential for making a reservation.
Used cookies:
Cookie Name – Purpose – Cookie Duration – Company
_utma – Website view statistics – 2 years – Google Analytics
_utmb – Website view statistics – 30 minutes – Google Analytics
_utmc – Website view statistics – Upon closing the browser – Google Analytics
_utmz – Website view statistics – 6 months – Google Analytics
6.2 Google Analytics Service:
Our websites use the Google Analytics service, owned by Google Inc. Google Analytics uses “cookies,” text files stored on your computer that allow an analysis of your use of the website. Information about your use of this website (including your IP address), obtained by the cookie, is transferred to Google’s server, where it is stored. IP addresses are stored and processed only in a shortened form, making them unidentifiable to a specific person.
6.3 Facebook Social Network Plugins
Our websites have plugins (“plugins”) for the Facebook.com social network, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You can recognize the social network Facebook plugins by one of the application logos. If you open a page on our website that has such a plugin installed, your web browser will establish a direct connection to Facebook’s servers. The plugin content is transmitted directly to your browser, through which it is installed on the website. For this reason, we have no influence on the extent and content of the data that Facebook collects with these plugins. By integrating the plugins, Facebook receives information that you have called up the corresponding page on our website. If you are logged into Facebook, Facebook can associate your visit with your Facebook account. If you use plugins—such as clicking the “Like” icon or submitting your comment—relevant information is transferred directly from your browser to Facebook and stored there. Even if you are not a Facebook member, there is a way Facebook can obtain your IP address and store it. You can learn about the purpose and scope of data collection and further processing and use of data by Facebook, as well as your rights in this regard and settings options for protecting your privacy, in the Facebook Privacy Policy: http://www.facebook.com/policy.php. If you are a Facebook member and do not want Facebook to collect data about you through our websites and link it to your Facebook data, you must log out of Facebook before visiting our websites and delete the cookies. More information about cookies can be found within this privacy statement. You have the option to block social media plugins on Facebook using browser extensions, like the ‘Facebook Blocker,’ for example.
6.4 Links to Other Websites:
Our online offerings contain links to other websites. This data protection statement does not apply to other providers. Since we have no influence on whether their operators comply with data protection provisions, we also do not assume any responsibility for the correctness, timeliness, and completeness of the information provided on their websites.
6.5 Website Manager:
Žnider´s d.o.o., Ul. Vita Kraigherja 5, 2000 MARIBOR
Registration Number: 5834945, Tax Number: SI13957597
IBAN: SI56 1010 0004 3548 436, SWIFT: BAKOSI2X
7. AUTHORIZED PERSON FOR DATA PROTECTION:
Žnider´s d.o.o. does not have a designated data protection officer. Any questions related to the processing of personal data or the exercise of data protection rights can be addressed to zasebnost@zniders.com or in writing to Žnider´s d.o.o., Ul. Vita Kraigherja 5, 2000 Maribor.
In Mariboru 21.05.2018 Žnider´s d.o.o.
